Troubleshooting steps

To report an issue to us, you can send us an e-mail. Before you do, however, please try the following troubleshooting methods.

  1. Make sure that you are connected to the Internet.
  2. If it is running, restart the Swiftdrop app.
  3. Make sure that you have a service enabled. Do this by starting Swiftdrop, right clicking the icon (if in the Dock) or clicking the icon (if in the menu bar) and verify that there is a tick mark next to the option called "Enabled" in either of the submenus for Dropbox or Google Drive. If none of the services are enabled, please enable one.
  4. Check in notification center or in the Console app if you are getting any error messages when trying to use Swiftdrop. This may help you troubleshoot further. Also, if you report the error to us, please include any error message in your report.
  5. If nothing else helps, please try to do a complete uninstall of Swiftdrop using the free tool AppCleaner. After uninstalling, reinstall Swiftdrop using the Mac App Store (this will cost nothing, as you've already paid for the software.)

Report a support case

If the troubleshooting steps above do not help, you can report a support case by sending an e-mail to Please try to be as detailed as possible to help us in troubleshooting. Include information about what is wrong, what steps you take for the error to occur, and what you have done to try to troubleshoot already. Screenshots can be very helpful.